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Privacy Policy

Effective Date: 12-October-2025

Welcome to DeeraShop.com (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you use our website, products, or services in compliance with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By visiting or using DeeraShop.com, you agree to the terms of this Privacy Policy.

1. Applicability

This policy applies to all personal data collected online through our website, mobile site, or any other service operated by DeeraShop within India.

2. Definitions

  • Personal Data: Any data about an individual who can be identified from such data.
  • Data Principal: The individual to whom the personal data relates (you).
  • Data Fiduciary: The entity that determines the purpose and means of processing personal data (DeeraShop).
  • Processing: Includes collection, storage, use, sharing, or any other operation performed on personal data.

3. Information We Collect

We collect information that you provide directly and indirectly while using our website:

A. Information You Provide

  • Name, email address, phone number, and contact details
  • Shipping and billing addresses
  • Payment information (processed securely through our payment gateway partners)
  • Account registration and login information
  • Communication details when you contact customer support
  • Product reviews, preferences, and feedback

B. Information Collected Automatically

  • IP address, browser type, device details
  • Pages visited, time spent, and referral source
  • Cookies, tracking pixels, and other analytics tools

C. Information from Third Parties

  • Social media logins or linked accounts (if any)
  • Payment gateway or logistics partners for order fulfillment

4. Purpose of Processing Personal Data

  • Processing and delivering your orders
  • Managing payments, refunds, and account security
  • Providing customer support and resolving queries
  • Sending transactional and promotional communications (with your consent)
  • Improving our products, website performance, and customer experience
  • Complying with legal or regulatory requirements
  • Preventing fraud, abuse, and unauthorized access

5. Consent

We process your personal data only with your explicit consent, except where required by law or contractual necessity (e.g., order processing, compliance). You have the right to:

  • Withdraw consent at any time
  • Refuse consent for non-essential data uses (like marketing)

Withdrawal of consent may impact certain services such as order updates or promotional offers.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Meet legal or regulatory obligations
  • Resolve disputes and enforce agreements

Afterward, the data will be securely deleted or anonymized.

7. Data Sharing and Disclosure

  • Service providers (e.g., payment gateways, logistics partners, hosting providers)
  • Business affiliates or authorized partners under confidentiality agreements
  • Government authorities or regulators when required by law
  • Third-party analytics and marketing partners (with consent)

We do not sell or rent your personal information to any third party.

8. Your Rights Under the DPDP Act

  • Right to Access Information – Know what data is collected and how it is processed.
  • Right to Correction & Erasure – Request correction or deletion of inaccurate or unnecessary data.
  • Right to Grievance Redressal – File complaints with our Data Protection Officer (DPO).
  • Right to Nominate – Nominate another person to exercise your rights in case of incapacity.
  • Right to Withdraw Consent – Withdraw consent for optional processing (e.g., marketing emails).

Requests can be sent to our Data Protection Officer (details below).

9. Security of Your Data

  • SSL encryption for data transmission
  • Secure data storage and access controls
  • Regular audits and monitoring to detect unauthorized access

While we take reasonable precautions, no online platform can guarantee 100% security.

10. Use of Cookies

  • Maintain your login session and shopping cart
  • Understand site traffic and usage patterns
  • Improve website performance and marketing relevance

You can manage or disable cookies via your browser settings, though some features may not work properly if cookies are disabled.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies before interacting with them.

12. Cross-Border Data Transfer

Where necessary, we may transfer your data to servers or partners located outside India. We ensure such transfers comply with the DPDP Act and maintain adequate data protection safeguards.

13. Grievance Redressal & Contact Information

For any questions, concerns, or requests regarding your personal data or this policy, please contact our Data Protection Officer (DPO):

Data Protection Officer (DPO)
DeeraShop.com
Email: info@pandurangaenterprises.com
Phone: +91- 831 006 5761
Address: 4th floor, No. 84/1, 3rd Cross Rd, New Timberyard Layout, Telecom Colony, Srinagar, Banashankari, Bengaluru, Karnataka 560026

We will respond to your request or grievance within 30 days as per the DPDP Act.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, technologies, or our practices. Updates will be posted on this page with the revised “Effective Date.”